table
| Resolution | SLA |
|---|---|
| Status Unknown Transaction for IMPS | 7 Business Days |
| Successful transaction but Beneficiary not credited | Beneficiary not credited 7 Business Days |
| Mobile recharge Transaction & DTH Payments | 3 Business Days |
| Bill payment Related Issues | 3 Business Days |
| Wallet related issues | 2 Business Days |
| C3 (CUG) related issues | 2 Business Days |
| AADHAAR related issues | 2 Business Days |
| Sr No | Particulars | Maximum Liability of the Customer |
|---|---|---|
| (a) | Contributory fraud / negligence / deficiency on the part of the PPI issuer, including PPI-MTS issuer (irrespective of whether or not the transaction is reported by the customer) | Zero |
| (b) | Third party breach ** where the deficiency lies neither with the PPI issuer nor with the customer but lies elsewhere in the system, and the customer notifies the PPI issuer regarding the unauthorised payment transaction. The per transaction customer liability in such cases will depend on the number of days lapsed between the receipt of transaction communication by the customer from the PPI issuer and the reporting of unauthorised transaction by the customer to the PPI issuer – | |
| i. Within 3 days# | Zero | |
| ii. Within 4 to 7 days# | Transaction value or ₹10,000/- per transaction, whichever is lower | |
| iii. Beyond 7 days | Full Liability | |
| (c) | In cases where the loss is due to negligence by a customer, such as where he / she has shared the payment credentials, the customer will bear the entire loss until he / she reports the unauthorised transaction to TA. Any loss occurring after the reporting of the unauthorised transaction shall be borne by TA. |